Order Processing:

All orders are carefully prepared and dispatched within 2 business days.

Transit Times (Standard Home Delivery) :

• France: 2 to 3 business days.
• European Union (excluding France): 3 to 4 business days.

As soon as your package ships, a tracking number will be automatically emailed to you so you can follow its journey.

You can track the progress of your package by entering the provided tracking number on the carrier's website or app. Most carriers offer real-time tracking, allowing you to follow every step of the delivery.

You have 14 days from the receipt of your order to return your items. To be eligible for a return, pieces must only be worn for trying on, remain unwashed, and have their original tags intact.

You have 14 days from the date of receipt to change your mind. Returns are completely complimentary within France and the European Union.

To initiate your return, simply follow these steps:

1. Submit a request through your customer account on our website.
2. Receive your prepaid label, which our customer care team will send to you within 2 business days.
3. Prepare your package: items must be returned in their original condition, unworn, and with all tags attached.

To preserve the beauty of your garments, please refer to the specific washing instructions found on the care label of each piece. You can also consult our Care Guide for detailed care recommendations.

You can consult our Size Guide to help you find your perfect fit.

To prevent clothes from shrinking, wash them in cold water, avoid using high heat settings in the dryer, and consider air-drying or laying the items flat to dry.

Certain delicate pieces, such as silk, fine lace, beaded garments, and leather or suede items, should not be machine-washed. Hand-washing or professional cleaning is required. Please always refer to the care label on each garment for specific instructions.

Still have questions? We're happy to help. Please feel free to write to us at hello@loulene.com, and our team will get back to you within 48 hours.

To ensure you don't miss any of our new collections, news, and events, we invite you to subscribe to our newsletter. You can also follow us on our social media channels like Instagram and TikTok to discover a look behind the scenes.

To find your perfect fit, we invite you to consult our Size Guide, which provides detailed measurements for our creations. If you have any questions at all, our customer service team is entirely at your disposal to guide you.