Terms of sale

LAST UPDATED: JULY 3, 2026

 

ARTICLE 1: PURPOSE AND SCOPE

These General Terms and Conditions of Sale (hereinafter "GTCS" or "CGV") govern all sales of products concluded between the company Loulène (hereinafter "Loulène" or "We") and any non-commercial individual purchasing as a consumer (hereinafter the "Customer" or "You") through the website loulene.com (hereinafter the "Site").

By placing an order on the Site, you unreservedly accept these Terms of Sale in their entirety. Loulène reserves the right to modify these Terms at any time. The applicable Terms are those in force on the Site at the exact date and time of your order placement.

 

ARTICLE 2: THE PRODUCTS

The products offered for sale are those described and photographed on the Site. Loulène takes the utmost care in the presentation and description of its garments and accessories (materials, cuts, sizing) to provide the Customer with the most accurate information possible.

Products are offered within the limits of available stocks. In the exceptional event that a product becomes unavailable after the validation of an order, Loulène will inform the Customer by email as soon as possible. The order for the unavailable item will be canceled, and a full refund will be processed within 30 days.

 

ARTICLE 3: USER ACCOUNTS AND REGISTRATION

To complete a purchase on the Site, the creation of a customer account or registration/login is mandatory before entering the checkout process. Customers can easily create an account or log in securely through standard manual registration or by using their Google account. The Customer is entirely responsible for maintaining the confidentiality of their login credentials and account security.

 

ARTICLE 4: ORDERS AND CONTRACT CONCLUSION

The ordering process on the Site follows a strict validation sequence:

1. Selection: The Customer adds selected items to their shopping cart.

2. Account Access: The Customer logs in or creates an account.

3. Delivery: The Customer fills out their accurate shipping information.

4. Validation: The Customer reviews their order summary, accepts these Terms of Sale, and proceeds to payment.

5. Payment: The Customer inputs secure payment details.

The sale contract is finalized only when Loulène sends a formal Order Confirmation Email to the Customer. Loulène reserves the right to refuse or cancel any order in the event of a payment dispute, an incorrect shipping address, or legitimate suspicion of fraudulent activity.

 

ARTICLE 5: PRICES AND PAYMENT

5.1 Prices

All prices displayed on the Site are listed in Euros (€) and include value-added tax (TVA/VAT applicable in France/EU) at the legal rate in effect on the day of the order. Prices displayed do not include shipping fees. Shipping costs are dynamically calculated and clearly itemized on the order summary page before final validation.

5.2 Payment Methods

Payments are entirely handled through secure, encrypted payment processing gateways. Loulène accepts major payment methods including:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• Digital Wallets (Shop Pay, Apple Pay, PayPal)

Loulène does not store your full financial numbers or credit card details on its servers.

 

ARTICLE 6: SHIPPING AND DELIVERY

6.1 Preparation Time

All orders are handled by our dedicated logistics network. Loulène prepares and hands over packages to the carrier within 48 hours (excluding weekends and French public holidays) following order validation.

6.2 Delivery Options & Times

Loulène exclusively utilizes Standard Shipping Options (including Home Tracked Delivery / Livraison suivie à domicile) to ensure safe routing.

• Delivery within France: Standard transit delays apply after shipment.

• Delivery within Europe (EU): Standard cross-border transit delays apply after shipment.

Estimated transit windows and specific shipping fee tiers are calculated transparently during checkout based on destination country rules.

 

ARTICLE 7: RIGHT OF RETRACTION (RETURNS & REFUNDS)

In compliance with the European consumer protection laws (Droit de rétractation), the Customer has a legal window of 14 clear days from the date of receiving their package to return any product for a refund, without providing any justification.

7.1 Return Conditions

To qualify for a full refund, returned items must be in their original condition: unworn, unwashed, undamaged, and with all original Loulène tags and packaging completely intact. Any garment returned stained, altered, or damaged will not be refunded.

7.2 Return Process & Costs

The Customer must notify Loulène or submit their return request via their Customer Account dashboard. Returns are free of charge for the Customer. Loulène will bear the return shipping fees by providing a prepaid shipping label or reimbursing the return standard postal costs, in accordance with the process outlined in our Return Portal.

7.3 Refund Timelines

Loulène will process the refund using the same payment method used for the original transaction within 14 clear days following the date we receive the returned products at our logistics warehouse and validate their original condition.

 

ARTICLE 8: LEGAL WARRANTIES

Products sold by Loulène are covered under the rigorous consumer protection framework of French Law:

• Legal Warranty of Conformity (Garantie légale de conformité - Articles L. 217-3 et seq. of the French Code de la consommation): Allows you to claim remedies within 2 years of delivery if a product does not match its description or function.

• Warranty Against Hidden Defects (Garantie des vices cachés - Articles 1641 et seq. of the French Code civil): Protects you if a garment reveals a structural manufacturing defect that renders it unfit for its intended use.

 

ARTICLE 9: INTELLECTUAL PROPERTY

The website loulene.com, including all text, visual branding, graphics, original imagery, apparel designs, logo graphics, layouts, and photographic assets, is the exclusive intellectual property of Loulène. Any reproduction, copy, exploitation, or distribution of any content, in whole or in part, without prior written authorization from Loulène is strictly prohibited.

 

ARTICLE 10: DISPUTES AND APPLICABLE LAW

These Terms of Sale are governed exclusively by French Law.

In the event of a dispute or disagreement, the Customer should first contact Loulène Customer Service directly at hello@loulene.com to reach an amicable solution. If an amicable settlement cannot be achieved, European consumers have the right to access the official European Commission Online Dispute Resolution platform (ODR) or escalate the matter to the competent courts.